Unfortunately, it is no surprise to any Indonesian, anyone have lived in Indonesia, or familiar with Indonesian government that its bureaucracy is unnecessary complicated and ineffective. Not to mention corrupt, but that's a whole different issue for another day. Being the-glass-half-full kind of person, I thought the consulates are different -- better -- since they are Indonesians only government representatives in foreign countries and the officers -- being chosen to represent Indonesia abroad -- supposedly more intelligent than the average local ones in Indonesia. Plus, being exposed to a more effective American bureaucracies, I positively presumed it might be contagious to a better work ethics.
